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Customer Education

CUSTOMER EDUCATION
Know that you have the right to choose to have your vehicle repaired at the faculty of your choice.
You are not required by any law to obtain more than one damage appraisal or estimate.
Ask if the repair facility offers a warranty on the repair.
Don’t take chances driving an obviously unsafe wrecked vehicle. See if the facility or insurance company can provide or arrange towing for you.
For information about reporting accidents, please click on the Oregon.dmvlink and go to the Driver and ID Info link on the left and look under Accidents and Insurance.
Oregonians for Safe Auto RepairOn January 1. 2008, Senate Bill 523-A will officially become Oregon law.[1] The law requires insurance companies to inform consumers that they have the legal right to choose where their vehicle is repaired. Under the law, insurance companies must inform consumers of their rights prior to making a recommendation for a repair provider. The law also prevents insurance companies from limiting reimbursement when consumers choose a repair provider without a referral from the insurance company.

[2] The law gained the support of Oregon’s Attorney General, the State’s Consumer Fraud Protection Department and The Oregon Trial Lawyers Association. OSAR members are planning future legislative efforts in 2008 and 2009 in an effort to combat industry-wide anti-steering practices on the part of many auto insurance providers doing business in Oregon.

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